1. How do I book a holiday rental?
All reservations must be made through our website. Simply select your preferred property, choose your dates, and proceed with payment via credit card.
2. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express). Payment is required in full at the time of booking.
3. Can I cancel my booking?
Yes! We offer a full refund if you cancel at least 14 days before your arrival date. Cancellations within 14 days of check-in are non-refundable.
4. How will I receive the keys?
Each property has different key collection methods, such as self-check-in, lockboxes, or in-person handover. Instructions will be provided in your booking confirmation email.
5. Is there a security deposit?
Our properties require a security deposit, which will be fully refunded after check-out if no damages are reported.
6. Are pets allowed?
Most of our properties do not allow pets. However, some listings are pet-friendly. Please check individual property details before booking.
7. What if I have an issue during my stay?
We offer 24/7 guest support. If you experience any issues, please contact us via phone or email, and we will assist you as soon as possible.
8. Do you offer long-term rentals?
Yes, some of our properties are available for extended stays. Contact us for special rates and availability.
9. Is housekeeping included?
A standard cleaning is performed before and after your stay. Additional housekeeping services may be available upon request for an extra charge.
10. How do I contact you?
You can reach our support team via the contact page